Shipping policy

Shipping Policy

Last updated: [Insert Date]

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of orders placed through our online store.

For any shipping-related questions, contact us at: cartolen@gmail.com

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

Shipping charges are calculated at checkout based on your location and selected shipping method.

Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Tracking updates may take 24–48 hours to become active.

For international orders outside the EU, customs duties, taxes, and import fees may apply and are the responsibility of the customer.

We are not responsible for delays caused by customs.

Customers are responsible for providing accurate shipping details.

We are not liable for orders delivered to incorrect addresses provided at checkout.

If an order is returned due to incorrect information, reshipping fees may apply.

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at cartolen@gmail.com.

We will work with the shipping carrier to resolve the issue. Replacement or refund eligibility will be determined on a case-by-case basis.

We are not responsible for delivery delays caused by:

If a shipment is refused or unclaimed and returned to us, we reserve the right to deduct return shipping costs from the refund.

For any shipping inquiries, contact:

Email: cartolen@gmail.com